Help & FAQs

The injectable weight loss medication provided in the Elevate Program is applied with a pen with a small needle. The injection process is quick, and patients typically experience minimal discomfort akin to a small prick. The medication needs to be injected into the subcutaneous layer of fat beneath the skin, such as the upper arm, thigh, or abdomen. It’s recommended that patients rotate the injection site regularly. As the medication is protein-based, it cannot be ingested orally, as the digestive system would rapidly break it down, rendering it ineffective.

During the teleconsultation the doctor will explain how the medication works and how to use it. Once you receive the medication one of the program’s pharmacists will also provide guidance via a video call. If any questions or concerns arise about administering the medication, the program’s registered pharmacists are available to provide support. The medical support team can be contacted by emailing hello@tryelevate.sg .

While all medications carry some degree of risk of side effects, it is possible to reduce and manage the side effects associated with the medication prescribed by the Elevate Program through various lifestyle interventions. Common side effects include temporary symptoms such as nausea, headaches, reflux, constipation, vomiting, fatigue, and injection site irritation.

To assist patients in managing these side effects, the program’s medical support team will check in with them frequently at the beginning of the treatment process. The team is available to offer guidance and support on reducing side effects. If patients have any questions or concerns, they can contact the medical support team by emailing hello@tryelevate.sg.

Continuing the medication prescribed by the Elevate Program is recommended for long-term weight loss success, as it helps patients establish sustainable behavioural changes that prevent weight regain. The program’s objective is to ensure patients continue treatment until their desired weight loss goals are achieved and maintained. This will be discussed with your doctor during the check-in teleconsultations.

Injectable treatments are only suitable for individuals who fulfil certain criteria, including a minimum BMI of 27, among other things. You will be required to fill out a medical questionnaire at the start of the process and attend a metabolic assessment for our doctors to assess your eligibility. In the event that you are not eligible for injectable treatments, we will still be able to provide alternative medication and non-medication based treatments to support your weight loss goals. Speak to a member of our patient care team to learn more.

If you are already on an injectable treatment or have an existing prescription, you may still join the Elevate program and continue your treatment with us. Please reach out to our care team for more assistance either via WhatsApp, Live Chat, or email at hello@tryelevate.sg.

If you have private health insurance, it is possible that your provider covers some or all of the costs related to your Elevate Program. We can provide you with any necessary paperwork such as an invoice or a doctor’s note to facilitate the claims process. For further assistance, please contact our care team at hello@tryelevate.sg.

We provide a flexible payment option through Atome, where you can conveniently pay for your treatment program in up to three instalments. This option only applies to purchases of $750 and above.

We will attempt to re-deliver it on the same day or the next day. However, please note that additional charges may apply.

Yes, you may change your shipping address for a particular order. To do so, please reach out to us via live chat or telephone. However, please note that additional charges may apply if an address change is requested after your order has already been dispatched.

Unfortunately, due to health and safety regulations, we cannot accept returns on prescription medication. However, if you believe we have made an error with your order, please reach out to us immediately.

For safety and privacy reasons, only the patient or their authorised person can collect the medication package. If you are not home, you will need to authorise someone to collect on your behalf. To do so, you can reach out to us to let us know the details of the authorized person, or indicate their details in the "additional comments" section of the checkout page.

Upon receiving your order, please inspect the package and its contents immediately. If you notice any discrepancies with your order such as missing or incorrect items, please contact us immediately. It's important to report any issues within 48 hours of receiving your order. This timeframe allows us to effectively address and resolve the issue promptly.
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Please note, discrepancies reported after 48 hours from the delivery date may not be eligible for correction as we are unable to effectively verify claims beyond this period. Your prompt reporting is crucial in ensuring a swift resolution.