Help & FAQs
Everything you need to know to get started
Elevate works closely with doctors, pharmacists and MOH-registered telemedicine providers, allowing you to speak to a doctor from the comfort of your own home and get your treatment delivered to you.
Unlike other weight management solutions in the market, the program focuses on delivering lasting weight loss results by utilizing a combination of proven prescription medication and continuous support from doctors and pharmacists to ensure safe and sustainable progress.
The distinguishing feature of the Elevate Program is that it doesn’t impose any strict dietary restrictions on its users. The medication prescribed in the program effectively curbs appetite, making it easier for individuals to opt for healthier food choices. Nevertheless, it’s advisable to incorporate healthy dietary and lifestyle changes to attain sustainable outcomes, which the program’s doctors will discuss with patients during their teleconsultations.
The Elevate Program includes 2 teleconsultations with a doctor and unlimited medical support from our team of pharmacists who are available via text or call. To be put in touch with our medical please email us at hello@tryelevate.sg.
The Elevate Program has shown to help patients lose up to 15% of their body weight within one year, which is a significant improvement compared to patients who rely solely on behavioural changes to lose weight. In addition to weight loss, the medication used in the program has been linked to lower blood pressure, cholesterol, and blood sugar levels, along with other positive physical and mental health improvements such as better sleep quality and improved mobility.
Typically, patients can expect to lose around 5% of their body weight by month 6 of the program while taking medication, with further weight loss of up to 10-15% achievable by month 12 if they choose to extend the treatment.
The Elevate Program is a 6 month program (182 days). You may exit the program after month 1 if you do not wish to continue with the treatment and you will not be billed for subsequent months. If you wish to stop the program please email us at hello@tryelevate.sg or reach out to us via the live chat feature on our website.
The Elevate Program begins with a teleconsultation that costs $20 and a metabolic test, if the doctor deems it necessary, to assess your eligibility that costs a total of $75.
The body’s biology plays a crucial role in weight loss, which is why a metabolic lab test is necessary. By examining an individual’s hormones and metabolism, the test provides insight into how their body is currently functioning. This information is crucial for our doctors to determine which treatment is best suited for you.
If you have filled out the medical questionnaire and have been deemed ineligible for the program, we recommend that you reach out to our customer care team at hello@tryelevate.sg. Our team will be happy to arrange a teleconsultation with one of our doctors to explore alternative weight loss.
The Elevate Program uses prescription medication which have been approved for use under Singapore’s healthcare regulations. These medications can help you lose up to 10-15% body weight in 1 year by improving metabolic function, regulating digestion and suppressing appetite. They are also approved by the US FDA.
The injectable weight loss medication provided in the Elevate Program is applied with a pen with a small needle. The injection process is quick, and patients typically experience minimal discomfort akin to a small prick. The medication needs to be injected into the subcutaneous layer of fat beneath the skin, such as the upper arm, thigh, or abdomen. It’s recommended that patients rotate the injection site regularly. As the medication is protein-based, it cannot be ingested orally, as the digestive system would rapidly break it down, rendering it ineffective.
During the teleconsultation the doctor will explain how the medication works and how to use it. Once you receive the medication one of the program’s pharmacists will also provide guidance via a video call. If any questions or concerns arise about administering the medication, the program’s registered pharmacists are available to provide support. The medical support team can be contacted by emailing hello@tryelevate.sg .
While all medications carry some degree of risk of side effects, it is possible to reduce and manage the side effects associated with the medication prescribed by the Elevate Program through various lifestyle interventions. Common side effects include temporary symptoms such as nausea, headaches, reflux, constipation, vomiting, fatigue, and injection site irritation.
To assist patients in managing these side effects, the program’s medical support team will check in with them frequently at the beginning of the treatment process. The team is available to offer guidance and support on reducing side effects. If patients have any questions or concerns, they can contact the medical support team by emailing hello@tryelevate.sg.
Continuing the medication prescribed by the Elevate Program is recommended for long-term weight loss success, as it helps patients establish sustainable behavioural changes that prevent weight regain. The program’s objective is to ensure patients continue treatment until their desired weight loss goals are achieved and maintained. This will be discussed with your doctor during the check-in teleconsultations.
Injectable treatments are only suitable for individuals who fulfil certain criteria, including a minimum BMI of 27, among other things. You will be required to fill out a medical questionnaire at the start of the process and attend a metabolic assessment for our doctors to assess your eligibility. In the event that you are not eligible for injectable treatments, we will still be able to provide alternative medication and non-medication based treatments to support your weight loss goals. Speak to a member of our patient care team to learn more.
If you are already on an injectable treatment or have an existing prescription, you may still join the Elevate program and continue your treatment with us. Please reach out to our care team for more assistance either via WhatsApp, Live Chat, or email at hello@tryelevate.sg.
The Elevate program starts from $99 per pen. If you are new to our platform, you will need to attend a consultation with a doctor which costs $20. As long as you continue using Elevate for your GLP-1 treatment, you will have access to doctor consultations every 3 months, and unlimited ongoing pharmacist support via call or text
If you have private health insurance, it is possible that your provider covers some or all of the costs related to your Elevate Program. We can provide you with any necessary paperwork such as an invoice or a doctor’s note to facilitate the claims process. For further assistance, please contact our care team at hello@tryelevate.sg.
We provide a flexible payment option through Atome, where you can conveniently pay for your treatment program in up to three instalments. This option only applies to purchases of $750 and above.
Elevate is owned and operated by Ease Healthcare Pte Ltd, which is a licensed healthcare provider under the Singapore Ministry of Health (MOH). You can view our license details here.
Contact Us
Couldn't find the answer you were looking for? We’re here to help!
or use the form below
