Our Privacy Policy

Information About You and Your Health Care Treatment and Payment. We collect several types of information from and about users of our Platform, including:

• Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).
• Clinical or patient information or data, including PHI or other health-related information. This includes information collected in connection with your use of the Platform that may be necessary for you to receive health care services, including previous doctors, applicable clinical history and condition, blood pressure reading and other clinical and health information, and any other information exchanged in emails, texts, chats or calls between you and Ease or the medical providers and their professional entities.
• Information about your Internet connection, the equipment you use to access our Platform, and usage details.
• Information about you that does not identify you individually, such as whether you are a current user, product interests, location or demographics, or information related to your inquiry or request.
• Other information we specifically request.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).
• From third party intermediaries, for example, the physicians, medical professionals, and pharmacies with whom we partner to provide you with services.

Information You Give to Us. The information we collect on or through our Platform may include:

• Information that we collect when you browse our website or download the mobile application. Even without creating an account, we still collect from you some of the information described in the “Information We Collect About You and How We Collect It” section.
• Information that you provide on our Platform, including information provided when you sign in or register for an account for the Platform or for services provided by one of our affiliates or through communications with you through the Platform or as a result of any health care services.
• Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor.
• Records and copies of your correspondence (including email addresses) if you contact us, such as when you report a problem with our Platform or other services.
• Information that you provide for display or posting on the Platform, including information provided in social media, blogs and testimonials. If you provide a testimonial or blog, your first name and last initial will be posted along with the testimonial or blog.
• Please remember that blogs and testimonials are located in the public areas of our Platform. Do not provide information for display or posing on the Platform that you would not want others to save or share.
• Your search queries on the Platform.

Information We Collect About You.

• As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
• Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.
• Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.
• Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
• The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
• Estimate how individuals access and use our Platform.
• Store information about your preferences.
• Speed up your searches.
• Recognize you when you return to our Platform.

As with many other websites and applications, our Platform may use “cookies” or other technologies to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Ease to disclose your individual identity. This information identifies your browser, but not you, to our servers when you use the Platform. We do not respond to “do not track” signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Platform. Through pixel tags, we non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns. Information We Receive From Other Sources. This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties and they sometimes provide information about you. We obtain information from such third parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide your health care services, such as a medical provider including your information when they message or communicate with other medical providers or Ease). In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. Ease does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties. We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section 3: How We Use Your Information.